This seven-week interactive course explores a more positive patient experience. Understand what is the role of the patient, how to prepare for a medical visit, how to communicate effectively and comfortably with healthcare providers, basic understanding of diagnostic tests and labs results, what are the questions you should be asking, how to navigate the healthcare system, how to self-advocate, how to promote safer healthcare, and how to build a long-term relationship with your healthcare partners.

Moderator: Gail Bongiovanni, 1972 BA Smith,1977 MD degree Case Western Reserve Univ1977-80 Internal Medicine Residency Massachusetts General Hospital, 1980-82 Gastroenterology Fellowship Columbia Univ. 1982-89 Assistant/Associate Clinical Professor of Medicine, Director Gastrointestinal Endoscopy UC, 1989-2015 President of Cincinnati GI, 2015-24 Adjunct Clinical Professor of Medicine UC, 2017-24 Director Gastroenterology Fellowship Training Program UC. Author Medical Spanish, Essentials of Clinical Gastroenterology.